Frequently Asked Questions

iLok

Compatibility and requirements

Our plugins can be used in any software that supports one or more of the following formats:

  • VST 2.4/3
  • AAX Native
  • Audio Unit

We provide both 32-bit and 64-bit versions of plugins.

Please note that we do not provide standalone versions, and that our plugins require a third‑party DAW application to work, such as Cubase, Pro Tools, Logic Pro, Ableton Live, REAPER, GarageBand, FL Studio…

iLok is a licensing and anti-piracy system, developed by PACE, which is the most widely used for audio plugins.

To use our plugins (as well as other plugins protected by iLok) you must have an iLok account (or iLok ID), which you can create at www.ilok.com. You will also need to install the free “iLok License Manager” application, which can be downloaded from the same site.

When you purchase, we send you one or more activation codes. These codes can be entered into this application with a functional Internet connection, in order to obtain a license.

You will then have two choices to use the plugin:

  • If you have an iLok USB dongle (you can buy one in most major audio hardware stores), you can transfer the license to the dongle. You can then use the plugin as long as the dongle is connected to the computer, without needing Internet access.
  • Alternatively, it is possible to open an iLok Cloud session from the Ilok License Manager. This way you can use the plugin, without the need for a dongle, as long as the session is open on your computer, and the Internet connection is maintained.

No, because we support iLok Cloud, which means that if you plan to have a functional Internet connection while using the plugin, you can do so without a dongle.

Activation

Our plugins are protected by iLok, which means that you must own an iLok account (or iLok ID), that you can create at www.ilok.com. You will also need to install the free “iLok License Manager” application, which can be downloaded from the same site.

To use our plugins, whether with a purchased license or a demo license, you must do one of the following:

  • Deposit the licenses on a physical iLok USB dongle
  • or open an iLok Cloud session, which requires a stable internet connexion while you use the plugin.

Here is a step-by-step guide for installing and activating your free trial.

  1. Make sure you have an ilok.com account
  2. Download the plugin installer from the “Downloads” section of the product page
  3. Install the plugin
  4. Start your DAW.
  5. The following screen should appear, either during the plugins scan or when adding the plugin to a track. Click on the Try button.

  6. If the following screen appears, enter the user name and password for your iLok account and hit Next, otherwise skip this step.

  7. At this point, the license for your plugin is deposited on your iLok account. This license must now be activated either on an iLok USB dongle or in an opened iLok Cloud session. If you don’t own an iLok dongle or prefer to activate the license in iLok Cloud, hit OK. Otherwise, click No.

  8. If you own an iLok dongle and want to put your license on it, select the dongle in the list and hit Next.

  9. This is it, you’re done !

Note that you can always open the iLok License Manager application to transfer your license between your iLok account, your iLok dongles and your iLok Cloud session.

The Cloud sessions can also be opened or closed from the File menu of the iLok License Manager.

When you buy a product on our website you will receive a confirmation email with the subject “Your Pulsar Order is now complete”. This email will contain an activation code, as in the following image:

After downloading and installing the plugin (and the iLok License Manager if it is not already installed), start your DAW. You should see a screen like this appear:

Click on the Activate button

Enter your code and hit Next. Now if you’re not already logged in your iLok account, the following screen will appear. In this case, enter the user name and password for your iLok account and hit Next.

At this point, the license for your plugin is deposited on your iLok account. This license must now be activated either on an iLok USB dongle or in an opened iLok Cloud session:

If you don’t own an iLok dongle or if you prefer to activate the license in iLok Cloud, hit OK. Otherwise, check that an iLok is plugged in one of your USB ports, and select it in the following screen:

This is it, you’re done !

Note that you can always open the iLok License Manager application to transfer your license between your iLok account, your iLok dongles and your iLok Cloud session.

The Cloud sessions can also be opened or closed from the File menu of the iLok License Manager.

Once you activate a trial license, the license is only deposited on your iLok account.

Before you can use the plugin, the license must be activated either on an iLok Cloud session or on an iLok USB dongle. This also applies to paid licenses.

The following steps show you how to activate a license on a Cloud session.

  • Open the iLok License Manager application and login to your iLok account
  • Check if you have an open Cloud session (a cloud icon should appear in the left panel)

  • If no Cloud session is open, open the “File” menu and hit “Open Cloud Session”

  • Click on the large button at the top left to display the licenses available in your iLok account
  • Drag your Pulsar license from the list in the right panel to the Cloud icon in the left panel

This message can appear if you have already entered an activation code but did not activate it on a dongle or in iLok Cloud immediately afterwards.

You don’t need another activation code ! Your license is safely stored in your iLok account, and must simply be activated in order to use the plug-in. The possible activation locations are an iLok Cloud session or an iLok USB dongle.

Here’s how to activate a license on a Cloud session:

  • Open the iLok License Manager application and login to your iLok account
  • Check if you have an open Cloud session (a cloud icon should appear in the left panel)

  • If no Cloud session is open, open the “File” menu and hit “Open Cloud Session”

  • Go to the “Available” tab at the top, and find your license in the list.

⚠️ If you don’t see the tabs at the top, make sure you are logged in and that the application window is large enough, and click on the button marked with your username.

  • Drag your Pulsar license from the list in the right panel to the Cloud icon in the left panel

Here’s how to activate a license on physical iLok:

  • Open the iLok License Manager application and login to your iLok account
  • Go to the “Available” tab at the top, and find your license in the list.

⚠️ If you don’t see the tabs at the top, make sure you are logged in and that the application window is large enough, and click on the button marked with your username.

  • Connect your iLok dongle, and wait for the corresponding icon to activate in the left panel
  • Drag your license from the list to the icon corresponding to your iLok

You get 2 activations per purchased license.

This means you can use our plugins on two computers simultaneously with a single license. However, since you can’t open an iLok Cloud session on two computers at the same time, you’ll have to use an iLok dongle for at least one of them.

Plugin usage

From the plug-in’s interface, open the “Presets” toolbar menu and select “Open Presets Directory”. You can now directly backup or restore the files and directories that contain the preset data.

Please note that you won’t be able to rename the banks and presets from your file explorer (if you do, the original name will be restored next time you open the plugin). All renamings should be done from within the plugin interface.

From the interface of any Pulsar plugin, click on the button on the right of the toolbar to open the menu. The label of the last entry (“About Pulsar …”) includes the current version number.

You can also find additional technical information by selecting that entry.

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